new here:
I’m new to Pilates, what do I do first?
You are our favourite kind of person. Nothing makes us happier than showing a newbie the beauty that is pilates. You don’t need any experience, You don’t need a certain level of fitness. You need a body and the want to try something new … isn’t it exciting?!
Our recommendation? Start with the Stronger classes to get in the flow, and explore from there. Every class you are given multiple options to layer, level up or even tune it down. So take it at your own pace you Pilates legend!
do i have to have an account with you?
We use Momence as we like to keep it all streamlined for you. It’s integrated into our webpage and has a very handy app you can have on your phone. Use this software to make an account, search “Street Pilates” within Bayside and off you go.
Do i have to book?
You sure do and we recommend booking your sessions at the start of the week, to ensure you don’t miss out. If you’re on a waitlist and live locally, you can walk in at your own discretion - however a Reformer is not guaranteed to become vacant. If you’re on a waitlist and there is a No-Show 2 minutes after session time, your Trainer will tell you if you can jump in!
okay, i’ve booked - what now?
Wear something stretchy and comfortable, and you’ll need to be wearing socks of some sort, Grip Socks are our recommendation - you’ll thank us later.
Hydrate. Bring a drink bottle and make sure to sip it throughout class as much as you need.
Bring a towel if you’re a sweater, even if you’re not - we always find they’re handy.
Try to avoid a massive meal 1.5 hours before class
day of booking…
First of all, WELCOME! Take a moment to absorb all these wicked community vibes as you enter.
We are located in the back corner of MoveIt gym, so park your car, walk through the glass doors and then make your way towards the ramp, hang a right and you’ll see our entrance.
Other than water and a towel, please leave all of your belongings in the allocated personal belongings area. We don’t want to accidentally squash your iPhone when we’re moving around the studio.
top questions:
Is there an age limit?
A YOUNG STALLION?
Our sessions are designed for adults, however children 16 years and over are welcome to participate in classes provided their parents or guardians consent. We require that parents or guardians also sign any contracts entered into if the person is under the age of 18 years. Unfortunately children are not permitted to wait at the studio while their parent or guardian participate in a session.
LIKE A FINE WINE?
Our sessions are mainly Strength based, however this is not to say you cannot give it a go if you’re feeling fit and healthy. We do not have an age limit on who can attend sessions, however trainers do have the right to turn away any client they deem unable to physically participate in the session.
injuries
A few niggles here or there, or maybe you’re coming back from injury? That’s cool.
Simply let your instructor know and they’ll help you modify your class where possible.
If your trainer has to make significant changes to class for you and thinks your best off hitting a few clinical sessions first, they’ll give you some great recommendations and welcome you back with open arms when you’re ready! Health comes first - ALWAYS.
We want you to get the most out of every Street session and we need you in tip-top shape to do so!
i’m an expecting mumma
Each and every pregnancy is completely unique, which means your approach to training and your bodies capabilities are also different.
If you’re already a pilates human before you fell pregnant, then continue (with GP clearance) trying to stick with your movement routine as much as you can during your pregnancy. We invite all existing members to continue training with us throughout their journey.
If you’re not a current member - Upon request, we will send you a ‘MUMMA FORM’ to see how you’re tracking and make a call from there. It might be that our private sessions are more appropriate for you.
It’s important to understand that this is a Group Training Environment (unless you’re attending a Semi-Private) and these classes are designed to be so. Your trainers will give you modifications to do within class to ensure you’re safe, moving properly and still enjoying your workout.
Attending these Sessions are done so at your own discretion.
Never done pilates before? Then we suggest you leave it until your little human is earth-side before you begin.
returning post-partum?
You will need to wait until your 6 Week Postnatal Check with your Dr or Midwife until you commence any group training.
Your medical professional will help you figure out what movement would be best. If Pilates is on the table, then great! Just ensure you let them know it isn’t in a private, clinical setting.
You’ll be sent a Post Natal Form by our Studio to ensure your Trainers are fully aware of your circumstances.
Sessions can be modified to a degree for post natal clients, however please understand that your trainer needs to tend to the other members as well. Modified moves may be provided, but some moves may be a no go all together. So please be patient with your body healing and understand that your Session may look different to the person next to you.
PAcks & memberships
what’s the difference between a drop-in and casual pass?
A Drop-In Pass is the purchase made on the scheduling page of a session, sitting at a pretty $30.00. When you purchase a session this way, the system locks you into that specific session on that specific day. If you cancel, the system can’t reuse that credit as it’s seen as a one-time booking so no return credit is given.
If you’re looking to come casually and pay for 1 offs, then we suggest purchasing a Casual Pass in our store instead! This allows you to purchase an Official Casual Session Credit that has a 12 month expiry! This credit can be used for any time slot and any session type. If you cancel before the 9-hour window, the credit will automatically go back into your account for later use.
can i pause my membership?
Absolutely you can, all we ask is you give us written confirmation 1 week out from the day in which you would like to suspend.
We suspend memberships at anytime you need, with a minimum of 7 days and maximum pause time of 6 months.
Your membership is frozen from the nominated date and will unfreeze when ready, this may impact your billing cycle so be aware.
i’m running late !!!!!!!!!
We get it, sometimes traffic is heavy or we just can’t find those damn car keys!
With sessions only being 45 minutes long, we ask if you are more than a few minutes late that you please do not enter the studio. If the curtain is closed, then class has started and you missed the boat. This is for your safety and for the other clients who have already begun to move. Your trainer has the right to deny you entry if need be, please be respectful of their decisions.
Try to cancel before the session start time, this will mean you only incur the LATE CANCELLATION FEE of $15.00 instead of the NO SHOW FEE of $20.00
cancellation policy at street
You have until 9 hours before your session to cancel your spot and avoid any late fees.
If you do cancel within 9 hours, you will lose your pass and be charged a $15 fee. We know it sounds steep, but it’s to avoid disappointment for other members and ensure everyone gets the opportunity to attend session!
We understand emergencies happen though, so in this case - simply email hello@streetpilates.com.au and let’s chat!
If you miss your session without cancelling, you will be charged a $20 fee and lose your credit.
i forgot i had pilates… sorry
No Shows, they happen!
Again, to avoid disappointment for others we need to limit these as much as possible. If you are a no show, you will lose your session and be charged a $20 no show fee.
To avoid this happening, try to cancel session as far in advance as possible.