This privacy policy explains how We Are Basis Pty Ltd, trading as Street Pilates ("we", "us", "our"), handles your personal information. We are committed to protecting your privacy and to handling your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
By using our website, booking with us, or providing your details through our forms or advertising, you agree to the collection and use of your information as set out in this policy.
What we collect
We collect personal information that you provide to us directly, including:
- Your full name
- Your email address
- Your phone number
When you become a member or book with us, we use Momence, our booking and membership platform, to securely collect further personal information, including:
- Payment and bank details
- Date of birth
- Relevant health and medical information you choose to share for your safety during training
We may also collect limited technical information automatically when you visit our website, such as your device type, browser, and how you interact with our pages, through cookies and analytics tools. If you reach us through a Meta (Facebook or Instagram) advertisement, limited data may be shared with us through Meta's advertising tools to help us understand and improve our advertising.
How we use your information
We use your personal information to:
- Set up and manage your membership and bookings
- Process your payments securely
- Keep you safe and supported during training, using the health information you provide
- Communicate with you about your membership, sessions, and studio updates
- Respond to your enquiries
- Improve our website, our services, and our advertising
- Meet our legal and regulatory obligations
How we store and protect your information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. Your payment, membership, and health information is held securely within Momence, which manages this data under its own security and privacy standards. We hold your contact information within the secure business systems we use to run Street Pilates.
No method of storage or transmission is ever completely secure, so while we take your privacy seriously, we cannot guarantee absolute security.
Who we share it with
We do not sell your personal information. We only share it where necessary to run our studio and deliver our services, including with:
- Momence, our booking, payment, and membership platform
- Service providers who help us operate, such as our email, hosting, and analytics tools
- Meta, only as part of running and measuring our advertising
- Anyone we are required to share it with by law
We only share the information needed for these purposes, and we expect our providers to protect your information to the same standard we do.
Cookies and advertising
Our website may use cookies and similar tools to help it work properly, understand how visitors use it, and measure our advertising. This may include tools provided by Meta. You can control or disable cookies through your browser settings, though some parts of the site may not work as well if you do.
Your rights
You have the right to:
- Ask us what personal information we hold about you
- Ask us to correct information that is wrong or out of date
- Ask us to delete your information, where we are able to
- Withdraw your consent to marketing communications at any time
To make any of these requests, contact us using the details below. We will respond within a reasonable time.
Keeping your information
We keep your personal information only for as long as we need it to provide our services, meet our legal obligations, and resolve any disputes. When we no longer need it, we take reasonable steps to delete or de-identify it.
Contact us
If you have any questions about this policy, or you want to access, correct, or delete your information, get in touch:
We Are Basis Pty Ltd trading as Street Pilates
Email: hello@streetpilates.com.au
If you are not satisfied with how we have handled your information, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. When we do, we will post the updated version on this page with a new date below.
Last updated: July 2026